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Postal guidance from Royal Mail regarding the current health crisis.

(March 17, 2020)

We are monitoring the Royal Mail website for the latest advice regarding the posting of our bears during the current health crisis.

Many countries are limiting the use of Signed For services to avoid the person to person contact needed to obtain a signature, therefore in line with Royal Mail guidance we are currently using International Tracked services for our overseas parcels which may help eliminate or reduce delays in the parcels reaching you. The cost is the same as International Tracked and Signed and it still includes compensation of £50. (Additional compensation cover is available for a modest additional charge.)

For UK parcels we are still offering the option of Royal Mail First or Second Class Signed For services to give the choice if you wish to have the £50 compensation. (Non Signed For services only include £20 compensation.) Royal Mail guidance explains that postmen and women will log the name of the person receiving the parcel, place the parcel down and step away eliminating the need for person to person contact.

We will of course update this information should the situation change over the coming days/weeks.

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